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Terms of Service
for Let us Launder

Wash, Dry, Fold & Iron

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Let Us Launder strives to provide its clients with the highest level of service possible, however we still need to agree to some rules to ensure that there are no misunderstandings about Let Us Launder Inc.'s (referred to as "we," "us," "our", or "Let Us Launder") or your obligations. By using our service, you the customer acknowledges and accepts the following Terms and Conditions. Let Us Launder services are provided subject to compliance and acceptance with the terms and conditions set forth below. Let Us Launder will always use reasonable efforts to try to ensure that washing, drying and folding services are maintained at a high level of quality.

 

Please Read the Following Carefully

This agreement is strictly between Let Us Launder and the Customer and does not in any way constitute or imply any relationship with any other parties.

Suitability for Laundering, Garment Care, Missing or Damaged Goods

Disclaimer

Let Us Launder’s liability under this agreement shall be limited to general money damages in an amount not to exceed the charges for the term of service paid by Customer in the term under which the damages are alleged to have occurred. This liability shall be the extent of Let Us Launder’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute Customers exclusive remedy. In no event will Let Us Launder be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages whether Let Us Launder knew or should have known of the likelihood of any loss or damages. Let Us Launder disclaims all warranties express or implied with respect to the services rendered under this agreement.

By using Let Us Launder services, you the customer agrees that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Please do not send any items to Let Us Launder that are labelled “hand wash only”, “hang/dry flat”, “special care” or “dry clean only”. Due to the volume of clothing that we handle, we generally do not read the labels.
Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.  
Let Us Launder accepts all Customer garments based on weight and does not perform a piece-by-piece count.
Let Us Launder due to time constraints does not read manufacturer suggested care and washing / drying labels.
All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, Let Us Launder cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, shrinking, holes, or abrasions during washing or drying.
Let Us Launder makes every effort to remove stains but cannot guarantee that all stains can be or will be removed.  
Let Us Launder is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewellery, or anything else. Let Us Launder is also not responsible for items left in clothing (e.g., ink pen, markers, lip balm, etc) that may result in damage to clothing during wash. Customer agrees not to leave such items in its clothing or in their clothing bags.


Let Us Launder is not responsible for any items left in our premises over 7 days.
 

"Customers must notify Let Us Launder within 5 business days of receipt of a collection of any lost or damaged items from that particular collection, failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery."

 

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